What is the primary goal of cabin crew in an emergency situation?

The primary goal of cabin crew in an emergency situation is to ensure passenger safety. This core responsibility is emphasized in their training, which prepares them to act swiftly and effectively during emergencies such as turbulence, fire, evacuation, or medical emergencies. The cabin crew's primary duty is to protect the lives of passengers and crew members by following established safety protocols, conducting safety briefings, and assisting with the evacuation process if necessary.

While minimizing delays, increasing service efficiency, and reducing operational costs are important aspects of airline operations, they take a back seat to passenger safety during emergencies. The priority is always to manage the situation in a way that safeguards the wellbeing of everyone on board, making it clear that their fundamental role is centered around emergency response and care.