What is a key responsibility of cabin crew during crowd control procedures?

The key responsibility of cabin crew during crowd control procedures is to effectively communicate with passengers in a calm voice. This approach helps to ensure that the situation remains as safe and orderly as possible. Communicating in a calm and reassuring manner can help to mitigate anxiety or panic among passengers, making it easier for the crew to manage the situation. It fosters trust and compliance, which is essential during high-stress moments.

In contrast, using a loud hailer might create a disruptive atmosphere and could escalate tension rather than alleviate it. Similarly, encouraging passengers to take control or allowing them to exit the aircraft freely may lead to chaos or disorganization, further complicating the cabin crew's efforts to manage the situation effectively. Thus, maintaining a composed and clear line of communication is critical during these procedures.